Research

Gal

team_feedback/gal_feedback.md

Gal's Feedback

Round 1 — 2026-03-02

Quiz Flow

  • Remove the pre-quiz intro page — should start directly with the first question.
  • Quiz is too short compared to the competitor examples researched. Need more questions in all variants.
  • Last quiz page (result) should include sign-up — the separate sign-up page after the result is a redundant extra click.

Landing Page & Results Pages

  • Value proposition is always "how much time back you received" — not sure that's what most users are actually looking for.
  • Too much text on both landing pages and results pages — will scare people away.

Mobile & In-App Browser

  • Some flows require scrolling to answer questions and it's unclear — will be even worse on mobile.
  • Flows must be mobile-first and work within the in-app browser (Facebook, Instagram) (this is a must).

Example Note Flow

  • Dangerous approach — if we don't provide a good example note, it could lead to significant drop-off. Gal personally doesn't like this flow.

Visual Design & UI

Minimalism & Clarity

  • Every page should be minimalistic in design and text.
  • One main CTA per page — only as much text as absolutely needed, nothing more.
  • Quiz should have a back button to return to previous steps.

Brand Consistency

  • Colors, fonts, and overall UI should resemble the Twofold app — the transition from quiz/sign-up/onboarding to the app should feel seamless, not like two different apps.

Quality Bar

  • All pages must look very professional — elegant, warm, trustworthy, and optimized for conversion.
  • Should not look like they were made by a vibe-coding app.
  • Mobile-first, minimalistic, professional design using our app's color theme and UI similarity is critical for our community of users — it ensures trust and professionalism, especially in a crowded market with a lot of competition.

Personalization

  • Aim for maximum personalization, even if it means making the quiz or any step longer to learn more about the user.
  • When a results page exists after the quiz, it should be highly personalized — the user should feel like we already know them well.

User Behavior Assumptions (Cold Traffic from Facebook/Instagram)

Users Are Not Tech Savvy

  • After quiz and sign-up, our users are very not tech-savvy. We need to guide them through micro steps in the app on how to generate their first note.
  • If we just send them to a generic screen with a "Capture Conversation" or "Dictate Session Summary" button, they won't understand what to do.
  • We need to guide them in creative ways where the main goal is to have them actually record and generate a first note.

Low Intent from Cold Traffic

  • Users coming from Facebook have low intent — they don't really know what Twofold is. They're just curious about what they saw in the ad.
  • We need to provide a very high level of personalization in both the quiz and within the app so they get the feeling that we really know them and their work.

Users Won't Be Ready to Record a Full Session

  • Most users will not be ready to capture a full session with a client right after signing up from an ad. They could be in bed, on the road, or even if in the office, they probably won't want to record a full client session right after signing up to a new app.
  • They need guidance and we need to create trust that they can use this.

Activation Is Our Biggest Pain Point

  • People sign up but eventually don't do their first recording or don't generate their first note.
  • A big part of this could be that there's not enough guidance on what you need to do in Twofold after you sign up to start using it.
  • Perhaps micro steps and very detailed, easy-to-understand guidance on how to actually start getting value from the app. This is super important.

Mobile-First for Facebook/Instagram Funnel

  • We need to assume people will be on their phone. The guidance, personalization, and micro steps should all work in a way where the user is on mobile web first.

The Core Problem

  • Users coming from cold traffic (Facebook/Instagram) will likely have no idea how Twofold works. There's a big hurdle in asking them to just capture a conversation upfront without explanation. We need to make sure we address this as part of the full funnel.

UX Across All Steps

  • The user experience and UI across all steps — quiz, sign-up, onboarding within the app — has to be very minimalistic.
  • Minimum amount of text.
  • Ideally don't ask users for text input — only use multiple-choice answers where it's very easy to click and move to the next step.
  • It all has to be very clean.

Open Questions

  • How does this work with the existing onboarding and NUX? — still unclear how the quiz funnel connects to the current post-signup flow.

Round 2 — 2026-03-03

Quiz Experience

  • Must be extremely minimalistic — no colors, no animations.
  • Optimized for mobile and in-app browser (Facebook, Instagram).
  • Very fast loading.
  • No scrolling on any quiz page.
  • Question and answer widget must stay centered and in the exact same position on every screen.
  • Include a clear progress indicator, for example "3 out of 7".
  • Include a back button to edit previous answers.

Results Page

  • Currently overloaded and needs simplification.
  • Show one large, memorable number that represents how Twofold helps.
  • Almost no additional text.
  • No scrolling.
  • Single goal: drive immediate signup.
  • Username and password entry should happen directly on this page.
  • The flow must feel instant and frictionless.
  • Redesign as a conversion-focused signup page — currently feels confusing and requires scrolling, with signup placed too low.
  • The primary goal must be getting the user to sign up, and the main CTA should be immediately visible and prominent.
  • Remove unnecessary fields such as first name — only require what is essential (e.g., username and password).
  • The result can still be displayed, but it should support conversion rather than dominate the page. The page should visually and structurally resemble a signup page, not a traditional results page.

Signup and Browser Behavior

  • Clicking "Sign Up" or "Start Free" should immediately open in the device's web browser.
  • No intermediate page asking to open in browser.

Post-Signup App Experience

  • Current onboarding feels too similar to the old flow and lacks guidance.
  • Remove multiple-choice style entry points.
  • Replace with a fully guided, step-by-step flow:
    • Clear instruction: click here, do this, then this.
    • Walk user through creating their first note.
    • Explicit guidance during processing: "wait, note is generating."
    • Clear completion moment: "note is ready."
  • End goal: user successfully creates a note on their own.
  • The entire experience should feel directed, linear, and highly structured.

Design Principles

Trust, Warmth, and Professionalism

  • The overall UX and UI must convey trust, warmth, and professionalism.
  • Design should feel credible and therapy-aligned, using calming, trust-oriented colors and elegant typography.
  • The product should look polished and high quality, not experimental or casually built.

Strict Minimalism

  • Adopt strict minimalism across the entire funnel — quiz, results page, signup, and in-app experience.
  • Minimize text, limit color usage, and reduce cognitive load everywhere.
  • Reduce clicks and required inputs as much as possible.
  • Every step should feel streamlined and effortless.